In order to use the Live Chat Service on your
website, you need to retrieve the HTML code and put it on your website.
Follow
the steps mentioned below to obtain the code:
1. Login to your Control
Panel, search for the Domain Name for which you have purchased the
Live Chat Service and proceed to the Order Details view page.
Click here to
know how >>
2. Here, click Manage Live Chat Service.
This will take you to the Registered members area.
3. Here, click the code that you require
from the different types of codes listed under INTEGRATION CODE section, and copy this code to your website.
Click here to know
about different types of codes available >>
IMPORTANT
1. If you use the code available within the
LivehelpGenie Operator software, the visitors will be visible only to the
Agent who copied the code.
2. The code provided in the software is
different than the one provided within the control panel.
3. Ports in the range
37643 to 37648 need to be enabled/opened for the following to work:
i. Live Chat Agent
software - If this software is installed on a computer that is behind a
Firewall or Proxy Server, then you need to request your System Administrator
to enable/open these ports for you.
If you are connected to the Internet via a Cable/DSL ISP, then you need to
contact your ISP and request them to enable these for you. Typically,
Dial-up Internet users do not face port blocking issues and would not have
to request their ISP for enabling these ports.
ii. Live Chat code for your website - If the web server where your website
is hosted (which has the LivehelpGenie Live Chat code installed) behind a Firewall,
then you need to request your Web Hosting Provider to enable/open these
ports for you.