To allow Agents to login to the
Live Chat software, you need to create Usernames for them. With these Usernames,
they would be able to connect to the chat client and chat with any visitors on
your website. You can add as many Operators as you choose. However, the number
of Operators that can simultaneously login to chat is restricted by your package
terms.
Also, you can add multiple Departments and add
Operators under these Departments. The ability to create Departments, as
well as the number of Departments depends upon the package you have selected.
To add Agents and Departments for your
Service, follow the steps
mentioned below:
1. Login to your Control
Panel, search for the Domain Name for which you have purchased the
Live Chat Service and proceed to the Order Details view page.
Click here to
know how >>
2. Click Manage Live Chat Service.
This will take you to the Registered members area.
3. Under USERS, click
Add Department.
4. Enter a name for the Department, a password
for administration of this Department and an
Email address associated with this Department. Complete the process by clicking
Add Department.
5. Now click Add Agent.
6. Provide an Agent Username, Password, Email
address and Department (Main account, if no departments exist) to create the
Operator. The Agent's Username for the chat client would be of the form
AgentUsername@yourdomainname.com. This can be used to login to chat.